LunchBox Sessions Help Center

Popular Questions

How much does it cost?

Take a look at our Plans & Pricing page for detailed pricing info. MORE INFO

What software do you use to make the simulations?

Our simulations are created 100% from scratch by our team of artists, animators, programmers, and experts. MORE INFO

Learning History

The Learning History features on LunchBox Sessions capture two kinds of data: the amount of time spent using our learning materials, and all scores earned by taking our quizzes. MORE INFO

All Questions

Are you accredited?

Nope, we have chosen not to go this route. We are always looking for a good way to do this, but haven't yet found something that fits our different-by-design approach. When the industry catches up and the timing is right, we'll offer partnership with various societies and institutions. MORE INFO

Can I share my account with my friends or coworkers?

No, sorry. Your account can only be used by you, on one device at a time. MORE INFO

Can LunchBox Sessions integrate with our company's LMS?

We offer a handful of LMS integration options, including SSO and learning activity synchronization. MORE INFO

Can you answer a question about my machine, system, component, etc?

We're here to help everyone learn. That's a long process, but it's important, and it's worth it. If we gave you the answers, you wouldn't learn to find them for yourself — and we get so many questions, we wouldn't have time to make our learning content. MORE INFO

Can you offer a discount?

We offer special rates for teams with over 50 accounts, educational institutions, and for students in high school, college/university, or at a technical institute. MORE INFO

Co-Branding

Learn how we feature your organization's brand identity within our website and learning materials. MORE INFO

Did you make those LunchBox Sessions videos on YouTube?

Yep, that was us. Take a look at the content on our website — it's like the videos, but better. MORE INFO

Do you have any printable materials?

There are PDF Manuals and Workbooks in a number of the Hydraulic and Electrical sessions. If you're an Instructor, you'll also find a handful of Instructor's Guides. MORE INFO

Do you have a sales brochure I can download?

Yes! Click here to download it. MORE INFO

Do you offer certification, or a certificate of completion?

The real proof of learning is in improved on-the-job performance, and we are 100% focussed on helping people achieve this. Certification harms that effort by creating an excuse to stop learning. MORE INFO

Do you use Metric or Imperial units of measurement?

We use a mixture of Metric and Imperial, with even better support for Metric coming in future content revisions. MORE INFO

How do I add people to my team?

Go to Your Account, click Team Members, and then use the New Team Member button. MORE INFO

How do I buy your content?

You get access to everything on the site when you become a member. MORE INFO

How do I deactivate someone on my team?

Use the ACTIVE toggle switches on the Team Members page. MORE INFO

How do I get access for my school, company, or organization?

Visit our Plans & Pricing page to get started. MORE INFO

How do I link to a specific section of a Lesson?

Read this article to learn how to create these special links. MORE INFO

How do Subteams work?

Read this article to learn how to organize your team members into subteams. MORE INFO

How long does it take to complete all the materials?

Our learning materials are designed to be used for a different amount of time by each learner. MORE INFO

How much does it cost?

Take a look at our Plans & Pricing page for detailed pricing info. MORE INFO

How reliable is your website? How many people can use it at the same time?

Our systems are very reliable, and automatically scale up to meet demand. MORE INFO

I forgot my password. How do I reset it?

You can reset your password on the Forgot Password page. MORE INFO

I forgot which email address I used to sign up.

You should email our support team for assistance: support@lunchboxsessions.com MORE INFO

I manage a team. What can my team members do?

Every team member gets access to all the learning material, and you can grant them Instructor or Manager tools. MORE INFO

Is this a subscription? What if I don't want to be automatically billed?

Yes, membership is a subscription. But you can cancel any time, and keep your benefits until the end of your billing cycle. MORE INFO

I struggle with spoken English. Do the videos have captions?

If you have a hard time understanding spoken English, don't worry, you'll still be able to make use of LunchBox Sessions experience. MORE INFO

Learning History

The Learning History features on LunchBox Sessions capture two kinds of data: the amount of time spent using our learning materials, and all scores earned by taking our quizzes. MORE INFO

May I download your videos, lessons, simulations, or other media?

Most of our learning materials cannot be downloaded. Manuals, Workbooks, and Instructor's Guides may be downloaded, printed, and shared. MORE INFO

Roles for Team Members

Each member of a team is given a role — Learner, Instructor, Manager, or Owner — and it determines which team features will be available to that team member. MORE INFO

What can Instructors do?

Instructors get extra materials, permission to share our learning materials, plus extra supervisory features for teams. MORE INFO

What can Managers do?

In addition to the Instructor abilities, Managers can invite new members to your team, and modify, deactivate, or delete other team members. MORE INFO

What do I get when I become a member?

All the learning materials, learning history, quiz scores, updates, new content, tech support, and more. MORE INFO

What happens when a team member is deactivated?

That person will not be able to log in, and their account will not count against your active account limit. But, all their data will be saved so that you can bring them back to LunchBox Sessions in the future to pick up where they left off. MORE INFO

What is Paddle?

We use a service named Paddle.com to securely process your membership payments. MORE INFO

What software do you use to make the simulations?

Our simulations are created 100% from scratch by our team of artists, animators, programmers, and experts. MORE INFO

What's your connection to CD Industrial Group Inc.?

That's us, too. We're all the same people. But if you've never heard of that side of our business, and you need hands-on training at your location, well.. you're in for a treat! MORE INFO

What web browsers and devices do you support?

The best experience is Chrome, Firefox, Edge, or Safari on a desktop or laptop computer. Tablets and smartphones also work well. MORE INFO

When do subscription charges happen?

You'll be charged between 12:00am and 1:00am (UTC) on your membership renewal date. MORE INFO

When I create a team, what role will I have?

You will be the team Owner. You are the only person who can adjust billing information on the team. You also have the Instructor and Manager tools and abilities. MORE INFO

Why don't the videos work?

We use Vimeo to host our video content, which is blocked by some countries. MORE INFO

We're here to help.

Email support@lunchboxsessions.com

Toll Free (North America) 1-866-628-3224

Monday to Friday, 8am to 4pm MST